Shipping & Returns

Our shipping is FAST and REASONABLE. 

Orders are processed within 24 hours. Weekend orders or orders that are temporarily out-of-stock may be slightly delayed, but we will always contact you if a product is delayed and give you an opportunity to wait or cancel the item. Our standard ground shipping takes 3-7 business days. All orders ship from one of our warehouses in the United States. If you create an account, you'll get a tracking number, and we'll monitor your shipment until you are satisfied. All orders are shipped in a plain brown box or a regular USPS Priority box with a discreet label. Your label will either show UR LLC, XR LLC, or ETC LLC, as the return address.

Need it quicker? Drop us a line and we can quote you rates for your your delivery needs.

Bullet-Proof Guarantee

Your COMPLETE satisfaction is our goal. We will gladly replace, exchange, or issue store credit for ANY item that you are unhappy with. Please note, due to the nature of some of our products, items which have touched genitalia (such as insertables that have been opened, underwear and swimwear, and certain body jewelry) cannot be reused by others so we will be unable to resell them. However, even if one of these products is unsatisfactory, please let us know and we'll make every effort to make sure you are happy with your purchase.

International Orders (outside of the United States)

UPS Worldwide Express Saver
Meet delivery requirements with this guaranteed, afternoon delivery service. Delivery by end of day; next business day delivery to Canada; delivery in two business days to Europe and Latin America; delivery in two or three business days to Asia. Door-to-door service with in-house customs clearance; up to three delivery attempts.

UPS Worldwide Express
Take advantage of this faster one-to-three day shipping service with guaranteed morning delivery times throughout the world. Delivery by 10:30 a.m. or 12:00 noon; second business day delivery to Europe and Latin America; delivery within two or three business days to Asia. Door-to-door service with in-house customs clearance; up to three delivery attempts.

What countries do you ship to?
Currently we ship to many countries including United States (including APO addresses), Canada, Great Britain, Italy, and Norway. If you want us to ship to you in another country, please let us know and we'll see if we can accommodate you. Note: some products cannot be shipped outside of the continental United States. In this case, they will be noted in the item description. Herbal products cannot be shipped outside of the United States at this time.

Why can't you ship to my country?
We currently do not ship to Afghanistan, Angola, Bolivia, Burma (Myanmar), Congo, Cuba, Iraq, Iran, Ivory Coast (Cote D'Ivoire), Liberia, Mexico, Nigeria, North Korea, Paraguay, Sierra Leone, Somalia, Sudan, Syria, and Venezuela. Countries on the list are there because, in our experience, orders shipped to those countries have been confiscated by customs and are not delivered to the client or returned to our facility. The "Do Not Ship" list is subject to change at any time.

How are orders shipped to International locations?
You can typically select the carrier that you would like on checkout. All international orders are shipped via USPS or UPS unless we are shipping to a PO Box or an APO address — these will ship via USPS.

Are duty fees included in the shipping price?
International orders may be subject to additional customs fees and duties. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. 

How will the items be declared in customs?

We will declare the actual product value to customs, but name declarations are assigned per the following:

Masturbation sleeves = gel sleeves
Lubricant = water based liquid
Vibrators = massagers
C-rings = typically "leather bands" or "metal napkin rings"
Ask us if you have specific items and want to know how they will be listed on the declarations form.

Can you ship my item as a "gift" for International shipments to avoid customs and duty fees?
We're sorry, but this practice could put us in a legal quandry and as such, requests to mark "gift" on customs forms will not be honored.